Benji Couture Shipping Policy explains how we deliver our handcrafted Moroccan caftans and djellabas. We primarily ship across Morocco using trusted local delivery services such as Ozon Express to ensure fast and secure delivery.
This page outlines delivery times, shipping methods, and important information about domestic and international shipping options.
Overview
At Benji Couture, each garment is carefully handcrafted with attention to detail and traditional Moroccan craftsmanship.
Because our pieces are handmade, we prepare and ship every order with care to ensure it arrives safely and in excellent condition.
This Shipping Policy explains how orders are processed and delivered.
Order Processing
All orders are processed after order confirmation.
Because our garments are handmade and carefully prepared, processing times may vary depending on the product and current order volume.
Typical processing time:
• 1–3 business days for ready-to-ship items
• 3–7 business days during high demand periods (such as Ramadan or Eid collections)
Customers will receive confirmation once the order has been prepared and handed over to the delivery service.
Shipping Within Morocco
For deliveries within Morocco, we use Ozon Express, a reliable Moroccan logistics service specializing in nationwide delivery.
Shipping is available to most cities across Morocco through the Ozon Express distribution network.
Delivery Time
Estimated delivery times after shipping:
• Major cities: 24 – 48 hours
• Other cities and regions: 48 – 72 hours
Delivery times may vary depending on destination, logistics conditions, or public holidays.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) for orders within Morocco.
Payment is made directly to the delivery agent when the package arrives.
Please ensure someone is available to receive the order and complete the payment.
Shipping Rates
Shipping costs are calculated at checkout based on the destination city and Ozon Express delivery rates.
The final shipping cost will be clearly displayed before completing your order.
Delivery Information
To ensure successful delivery, please make sure that:
• Your full name is correct
• Your phone number is valid and reachable
• Your city and delivery address are accurate
Ozon Express may contact you by phone to arrange delivery if necessary.
If a delivery attempt fails due to incorrect information or customer unavailability, additional delivery attempts or fees may apply.
Order Tracking
Once your order has been shipped, the package will be handled by Ozon Express and delivered according to their logistics schedule.
If you need assistance tracking your order, you may contact us and we will be happy to help.
International Shipping
At this time, Benji Couture does not offer automatic international shipping through the website.
However, we may arrange international delivery on a case-by-case basis.
If you would like your order shipped outside Morocco:
• Please contact us before placing your order
• We will help you find the best available shipping option
International shipping costs, delivery times, customs duties, and import taxes (if applicable) will depend on the destination country and the selected courier.
All international shipping fees must be agreed upon before shipment.
Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to:
• Weather conditions
• Logistics issues
• Public holidays
• High seasonal demand
Benji Couture is not responsible for delays caused by the shipping carrier, but we will always do our best to assist you if any issue arises.
Contact Us
If you have any questions about shipping or delivery, please contact us.
Email:
support@staging01.benjicouture.com
benji.couture.1@gmail.com
We will be happy to assist you.